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Frequently Asked Questions

We’re always here to help!
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General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing info@tuabeauty.com

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@tuabeauty.com

Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on all orders. Please refer to our shipping policy for more details.

Why should you buy from us?

24/7 Live Support
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Our suport team always ready for you to 7 days a week

Free Shipping 
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Free Shipping on all order - worldwide shipping

Secure Online Payment
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To safeguard financial transactions, funds and personal information

Us vs Them

Us

TUA beauty

Cosmetics

Other

Enhanced Durability

Advanced Formula

Richer Pigmentation

Non-greasy formula

Clinically tested

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