Refund policy

I. General Policies

Applicability

• This policy applies only to orders placed through https://us.tuabeauty.com.

• If you purchased a TUA Beauty product from another retailer or platform, please contact them directly for support.

Non-Returnable/Non-Exchangeable Conditions
Returns and exchanges will not be accepted under the following circumstances:

• Missing original packaging, tags, accessories, or free gifts.

• Products showing visible signs of wear, stains, scratches, or damage.

• Opened or used electronic or hygiene-related products, unless defective.

• Items marked as “FINAL SALE”, “Gift”, or Clearance.

• Apparel or intimate wear with broken hygiene seals or signs of use.

---

II. Return Policy

• Standard Returns (change of mind): Within 30 calendar days of delivery.

• Defective Items: Within 7 days of delivery (photo/video proof required).

For non-defective returns, we issue store credit only.

• Returns are only accepted if the item is:

  • In original, unused condition

  • Packaged in its original box with all tags/gifts/accessories

  • Not marked as Final Sale

Return Process

1 – Request Return
Email us at info@tuabeauty.com with:

• Your order number

• Item(s) you wish to return

• Reason for return (and proof if defective)

2 – Review & Approval
If eligible, we’ll email you the return address and instructions within 2 business days.

3 – Ship It Back
You must ship the item(s) back within 7 days of approval. Use tracked shipping. You are responsible for return shipping fees.

4 – Store Credit Issuance
Once we receive and inspect the return, you’ll receive store credit via email within 2–3 business days (minus applicable fees).

---

III. Defective or Damaged Products

Replacement Policy
If an item arrives damaged, defective, or not functioning, you must:

• Email us at info@tuabeauty.com within 24 hours of delivery

• Provide photo or video evidence

• Retain original packaging

Once verified, we’ll ship a free replacement to you within 3 business days.

⚠️ Claims without proof or submitted after 24 hours may not qualify.

Electronics Warranty
All electronic devices are covered under a 30-day limited warranty for manufacturing defects only. Accidental damage, misuse, or water exposure is not covered.

---

IV. Return Fees & Gift Deduction

1. Restocking Fee
   All returns are subject to a $3.99 per item restocking fee, deducted from the issued store credit.

2. Free Gift Deductions
   If the returned order included a free gift and it is not returned, the value will be deducted from your store credit.

Opened consumables (masks, creams, gels) are considered fully consumed and non-returnable.

---

V. Exchange Policy

Exchanges are only available for:

• Different sizes or variants (if in stock)

• Defective items (with proof, under warranty)

The exchange process follows the same steps as returns. Please indicate “Exchange Request” in your email.

---

VI. Order Cancellation

Orders can be canceled or modified within 1 hour of placement.
To request cancellation, email info@tuabeauty.com with your order number immediately.
Orders already shipped must follow the return process.

---

VII. Price Protection

If an item you purchased goes on sale within 7 days of delivery, you may request a price adjustment refund.

Excludes Final Sale or Clearance items. Contact us with your order number and screenshot of the new price.

---

VIII. Refund Timelines

Refunds (where applicable) or store credit will be processed:

• Within 2–3 business days of return inspection (store credit)

• Within 7–15 business days for approved refunds (for damaged/defective items only)

Processing times vary by bank and payment provider.